FAQ

Frequently Asked Questions about NEMESIS AI and Subscriptions

Table of Contents

General / NEMESIS AI

What is NEMESIS AI? +

NEMESIS AI is a 14 billion parameter artificial intelligence specifically designed and fine-tuned to analyze and predict cryptocurrency market fluctuations.

NEMESIS AI uses three specialized agents working in synergy:

  • News Agent: Analyzes global news in real-time
  • Market Agent: Examines trading data and technical patterns
  • Political Finance Agent: Evaluates regulatory and political decisions

To learn more, visit our NEMESIS AI page.

How does NEMESIS AI's artificial intelligence work? +

NEMESIS AI works through several processing layers:

  • Data Collection: Analysis of thousands of sources (news, market data, political events)
  • Agent Processing: Each specialized agent analyzes its part (news, market, politics)
  • Sentiment Analysis: Calculation of an overall sentiment based on 14 billion parameters
  • Prediction Generation: Production of predictions with confidence scores

See the detailed technical flowchart on our NEMESIS AI page.

Can NEMESIS AI be wrong? +

Yes, absolutely. NEMESIS AI is an extremely powerful decision-support tool, but it is not infallible.

Cryptocurrency markets are unpredictable by nature. Even the most advanced AI can be wrong in the face of unforeseen events or sudden market changes.

Important: NEMESIS AI predictions do not constitute financial investment advice. You are solely responsible for your investment decisions.

Account & Registration

How to create an account? +

There are two ways to create your NEMESIS AI account:

🎁 Option 1: Free registration (recommended)

  • Create your account manually with your email and a password of your choice
  • Or use Google Auth for quick login
  • Instantly receive 30 free minutes to test NEMESIS AI
  • No credit card required
  • If you decide to subscribe later, preferably use the same email for your PayPal payment (recommended but not mandatory) so your existing account is automatically credited

💳 Option 2: Direct payment

  • Pay directly via the Top-up page with PayPal
  • Your NEMESIS AI account is created automatically
  • You receive an email with your credentials (login + generated password)
  • Activation within 2 minutes maximum
  • No 30 free minutes (you directly get the paid subscription)
Can I use Google Auth? +

Yes, you can log in with Google Auth for more simplicity during free registration.

Important: If you use Google Auth to create your free account, your Gmail address will be your identifier. If you decide to subscribe later, preferably use the same Gmail address for your PayPal payment (recommended but not mandatory) so your existing account is automatically credited.

Note: If you pay with a different email or directly without prior registration, the system will automatically create a new account and send you the credentials by email.

How to recover my password? +

If you forgot your password, click on "Forgot password?" on the login page. A reset link will be sent to your email address.

If you don't receive the email, check your spam folder or contact support by .

Subscriptions & Payment

What subscription plans are available? +

We offer two unlimited access plans to NEMESIS AI:

  • 1 Month Single Access: €11.90 - Unlimited access for 30 days without automatic renewal
  • Quarterly Subscription: €29.70 every 3 months (i.e. €9.90/month) - Permanent unlimited access with automatic renewal

Both plans offer complete and unlimited access to all NEMESIS AI features: real-time analysis, multi-timeframe predictions, confidence scores, and access to the three specialized agents.

See our Pricing page for more details.

Is there any difference between the two plans? +

No, no difference in features. Whether you choose the single 1-month access or the quarterly subscription, you have exactly the same complete access to all NEMESIS AI features.

The only difference lies in:

  • Access duration: 30 days vs permanent access
  • Renewal mode: manual vs automatic
  • Effective monthly price: €11.90/month vs €9.90/month (17% savings)
Are there usage limitations with subscriptions? +

No, absolutely none. Once your subscription is activated, you benefit from completely unlimited access to NEMESIS AI.

You can perform as many analyses as you wish, query the AI as many times as necessary, and use all agents without any restriction throughout the duration of your subscription.

How to subscribe? +

Subscribing to NEMESIS AI is simple and fast. You have two possible paths:

🎁 Recommended path (with free trial):

  • Step 1: Create your NEMESIS AI account for free on the platform
  • Step 2: Test all features with your 30 free minutes
  • Step 3: Go to the Top-up page
  • Step 4: Choose the plan that suits you (single 1 month or quarterly subscription)
  • Step 5: Pay via PayPal, preferably with the same email as your NEMESIS account (recommended but not mandatory)
  • Step 6: Your existing account is automatically credited within 2 minutes maximum if you use the same email, otherwise a new account is created with your credentials sent by email

💳 Quick path (without prior registration):

  • Step 1: Go directly to the Top-up page
  • Step 2: Choose the plan that suits you
  • Step 3: Pay via PayPal (credit card or PayPal account)
  • Step 4: Your NEMESIS AI account is created automatically
  • Step 5: You receive an email with your credentials (login + password)
  • Step 6: Log in and immediately enjoy your subscription

💡 Tip: The first path is recommended as it allows you to test for free before committing, and to choose your own password.

What payment methods do you accept? +

We accept payments via PayPal exclusively.

PayPal allows you to pay by credit card (Visa, Mastercard, American Express) or via your PayPal account in a completely secure manner.

How does my subscription activation work? +

Your subscription activation is automatic and fast in all cases:

✅ If you already have a NEMESIS account:

  • After your PayPal payment validation, the system automatically detects your account via your email
  • Your subscription is automatically activated on your existing account
  • You keep your manually chosen password
  • Activation time: 2 minutes maximum

🆕 If you don't have a NEMESIS account yet:

  • The system automatically creates your NEMESIS account after payment validation
  • A secure password is automatically generated
  • You receive an email containing your personalized credentials (login + password)
  • Activation time: 2 minutes maximum after payment confirmation
  • Use these credentials to log in and immediately enjoy your subscription

💡 Good to know: Activation is fully automatic. You have no additional steps to take, everything happens in the background from your PayPal payment confirmation.

How does quarterly subscription renewal work? +

The quarterly subscription renews automatically every 3 months via PayPal. The €29.70 payment is automatically charged on your subscription anniversary date, ensuring continuous access without interruption.

You can cancel at any time from your PayPal account.

How to cancel my quarterly subscription? +

To cancel your quarterly subscription:

  • Log in to your PayPal account
  • Access the "Subscriptions" or "Automatic Payments" section
  • Find the NEMESIS AI subscription
  • Click "Cancel"

You will keep access to NEMESIS AI until the end of your current billing period (3 months).

What happens at the end of the single 1-month access? +

At the end of 30 days, your access to NEMESIS AI expires automatically. There is no automatic renewal or charge.

If you wish to continue using NEMESIS AI, you will need to subscribe to a new subscription (single 1 month or quarterly) via the Top-up page.

Why wasn't my subscription activated after purchase? +

Your subscription activation is normally automatic and happens within 2 minutes maximum. If your subscription is not activated, here are the possible causes:

⏱️ Processing delay:

  • Wait 2 minutes after PayPal confirmation
  • The system automatically processes your payment
  • Check your emails (including spam) for your credentials if you didn't have an account

📧 Email problem:

  • If you had created a free account, verify that you used the same email for PayPal (recommended but not mandatory)
  • With a different email, the system creates a new account and sends you the credentials by email
  • Check your inbox and spam folders

💳 PayPal payment problem:

  • Verify that the payment was validated in your PayPal account
  • The status must be "Completed"
  • If the payment is pending, activation will be done once validated

🆘 Need help?

If after 2 minutes your subscription is still not activated and you haven't received an email, contact us by with your PayPal receipt. We will activate your subscription manually within 24 hours.

Can I get a refund? +

In accordance with European legislation on digital content, activated and immediately available subscriptions are not refundable after the start of service provision.

This is why we offer 30 free minutes upon registration to allow you to test NEMESIS AI before any financial commitment.

Can I change plans after registration? +

Yes, you can switch from the single 1-month plan to the quarterly subscription at any time by subscribing via the Top-up page.

If you have an active quarterly subscription and wish to modify it, first cancel it via PayPal then subscribe to the new plan of your choice.

Usage

How to use NEMESIS AI? +

Once logged in with an active subscription, you access the NEMESIS AI dashboard where you can:

  • Consult real-time analysis
  • Request predictions on specific cryptocurrencies
  • Configure personalized alerts
  • Consult prediction history

With your subscription, you have completely unlimited access without any usage restrictions.

How to activate my 30 free minutes? +

The 30 free minutes are automatically credited to your account upon creating your NEMESIS AI account via manual registration. No credit card is required to benefit from this free trial.

✅ To benefit from the 30 free minutes:

  • Create your account manually on the platform (classic registration or Google Auth)
  • The 30 minutes are instantly available
  • Start using NEMESIS AI immediately to discover all its features

⚠️ Important: If you pay directly via PayPal without creating a free account beforehand, you won't have the 30 free minutes, but your paid subscription will be activated immediately with unlimited access.

How to trigger NEMESIS AI agents with the right keywords? +

To get accurate analysis, use specific keywords that trigger NEMESIS AI agents:

🔹 Market Agent - Use:

  • "Bitcoin price"
  • "Ethereum price"
  • "BTC rate"
  • "XRP technical analysis"

🔹 News Agent - Use:

  • "Bitcoin news"
  • "Ethereum news"
  • "Crypto news"
  • "Latest BTC info"

🔹 Political Finance Agent - Use:

  • "Market sentiment"
  • "Bitcoin sentiment"
  • "General crypto sentiment"
  • "Regulatory analysis"

💡 Tip: You can combine several keywords to activate multiple agents simultaneously, example: "Bitcoin price and sentiment"

What is a prompt and how to formulate it properly? +

A prompt is the question or instruction you give to NEMESIS AI to get a response.

To get an accurate response, your prompt should be short and precise:

  • Bad prompt: "Tell me stuff about Bitcoin"
  • Good prompt: "Bitcoin analysis for the next 7 days"

Tips for a good prompt:

  • Be direct and concise
  • Specify the cryptocurrency concerned
  • Indicate the desired timeframe (short term, medium term, long term)
  • Avoid too long or ambiguous sentences

Examples of good prompts:

  • "Ethereum 48h prediction"
  • "BTC market sentiment analysis"
  • "XRP news impact"

Technical Issues

NEMESIS AI bot is not responding, what to do? +

If NEMESIS AI is not responding, try these solutions:

  • Refresh the page (F5 or Ctrl+R)
  • Log out and log back in
  • Clear your browser cache
  • Verify that your subscription is still active
  • Check your Internet connection

If the problem persists, contact support by .

I have an error during PayPal payment +

In case of payment error:

  • Verify that your PayPal account has sufficient funds
  • Verify that your credit card linked to PayPal is valid
  • Try with another browser
  • Temporarily disable ad blockers

If payment fails multiple times, contact PayPal support or our team by .

How to contact technical support? +

For any question or technical problem, contact us:

  • Email:
  • Contact form: Contact Page

We commit to responding within 24 to 48 business hours.

Security & Privacy

Is my personal data protected? +

Yes, protecting your data is our absolute priority. We strictly comply with GDPR (General Data Protection Regulation).

The data we collect is:

  • Your email address (for login and communication)
  • Your NEMESIS AI usage history (to improve the service)
  • Your payment information (processed securely by PayPal)

See our Privacy Policy for more details.

Are payments secure? +

Absolutely. All payments are processed via PayPal, a payment platform globally recognized for its security.

We do not store any banking or credit card information on our servers. PayPal handles the entire payment process in an encrypted and secure manner.

What do you do with my usage data? +

Your usage data (queries, history, preferences) is used exclusively to:

  • Improve NEMESIS AI performance
  • Personalize your experience
  • Provide you with better technical support

We never sell your data to third parties. Your information remains strictly confidential and is never shared with business partners.

Can I delete my personal data? +

Yes, in accordance with GDPR, you have the right to request deletion of all your personal data.

To exercise this right, contact us by with the subject "Data Deletion Request". We will proceed with permanent deletion of your data within 30 days.

Important: Deleting your data results in permanent closure of your account and loss of access to NEMESIS AI.

How is my password stored? +

Your password is hashed with an advanced security algorithm before being stored in our database.

This means that even our administrators cannot see your password in clear text. If forgotten, we can only send you a reset link.

Evolution & Updates

What are the planned upcoming features? +

We are constantly working on improving NEMESIS AI. Here is our roadmap of upcoming features:

  • Advanced personalized alerts: Real-time notifications on price thresholds or specific events
  • Support for new cryptocurrencies: Extension to more cryptographic assets
  • Fine-tuning improvement: Continuous model optimization for even more accurate predictions
  • Adding new AI agents: Integration of additional agents to make NEMESIS AI more powerful
  • Reasoning optimization: Improvement of decision logic and NEMESIS AI analysis
  • Hardware optimization: Server upgrades for even faster response times
How often is NEMESIS AI updated? +

NEMESIS AI receives regular updates:

  • Data updates: Real-time (news, markets, politics)
  • AI model improvements: Monthly (fine-tuning, agent optimization, reasoning improvement)
  • New features: Quarterly (addition of major features)
  • Bug fixes: Immediate when necessary
  • Hardware optimization: Continuous (server performance improvement)

Updates are transparent and don't affect your usage. You automatically benefit from improvements without any action on your part.

Can I suggest new features? +

Absolutely! We are always listening to our users.

To suggest a new feature or improvement, join our Discord server where you can exchange directly with the community and development team.

Each suggestion is studied by our team and may be integrated in future updates.

How am I informed of new features? +

We communicate news through several channels:

  • Discord: Real-time announcements of all news (preferred channel)
  • NEMESIS AI Interface: Informative pop-ups when logging in
  • Version number: Check the site footer to see the current version of NEMESIS AI (e.g. v1.0, v1.0.1, v1.1, etc.)

You can also check our About page to follow NEMESIS AI evolution.

Support & Contact

How to contact support? +

Our support team is available to answer all your questions:

  • Technical support email:
  • Contact form: Contact Page

We generally respond within 24 to 48 business hours.

What are support hours? +

Our support operates according to the following hours:

  • Email: 7/7, processing within 24-48 business hours
  • Technical emergencies: Priority response in case of major outage

Requests received on weekends are processed as a priority from Monday morning.

What information should I provide when contacting support? +

To help you faster, please provide:

  • Your login email address
  • A detailed description of the problem
  • Screenshots if applicable
  • The browser and version used
  • The date and time of the problem

The more detailed your request, the more effectively we can help you.

Is there phone support? +

Currently, we only offer support by email and contact form.

Glossary

What is an AI parameter? +

Parameters are the elements of an AI model that allow it to learn and make predictions.

The more parameters a model has, the more complex information it can process. NEMESIS AI has 14 billion parameters, making it extremely powerful for analyzing crypto markets.

What is fine-tuning? +

Fine-tuning is a specialized training process for AI.

NEMESIS AI has been fine-tuned specifically on cryptocurrency data, which allows it to be much more accurate in this field than a generalist AI.

What is an AI agent? +

An AI agent is a module specialized in a precise task.

NEMESIS AI uses 3 specialized agents:

  • News Agent: News analysis
  • Market Agent: Trading data analysis
  • Political Finance Agent: Regulatory decision analysis

These agents work together to produce comprehensive analysis.

What is sentiment analysis? +

Sentiment analysis is an AI technique that evaluates whether information is positive, negative or neutral.

NEMESIS AI analyzes overall market sentiment by studying news, social media, and trading behaviors to predict trends.

What is a cryptocurrency? +

A cryptocurrency is a decentralized digital currency using cryptography to secure transactions.

The most well-known are Bitcoin (BTC), Ethereum (ETH), or Ripple (XRP). NEMESIS AI analyzes price fluctuations of these assets to help you with your investment decisions.

What is GDPR? +

GDPR (General Data Protection Regulation) is a European law that protects your personal data.

Neurocrypto.AI strictly complies with GDPR, which means your data is protected, you have the right to access it, modify it or delete it at any time.

Can't find your answer?

Our team is here to help you. Don't hesitate to contact us!

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